Altigen-comm Advanced Call RouterTM User Manual download pdf (Page 24)

Testing Call Router

20 Advanced Call Router Manual

The Monitor window shows that Call Router is logged on to both

workgroups. Calls to each workgroup will be checked against the rules and

will trigger a queue announcement if a match is found and all agents are

busy.

Testing Call Router

To test the performance of Call Router, you can access a test tool from the

Call Router main menu. Call Router must be stopped in order to run the

test.

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Altigen-comm Advanced Call RouterTM User Manual Page 24