Altigen-comm 600H User Manual

Alti-IP 600H Phone™Administration Manual05/2005 Version #3 4290-0010-5.0A

viii Alti-IP 600H ManualRelated Documentation• Alti-IP 600H Quick Reference Card• AltiWare OE/ACC System Installation and Administration Manual or Alt

Alti-IP 600H Manual 1CHAPTER 1An Overview of the Alti-IP 600HThe Alti-IP 600H class of AltiGen IP phones is an H.323-compliant, business telephone tha

Alti-IP 600H Manual 2Figure 2. Alti-IP 600H, Top View1 LCD Screen Multi-use: displays features such as time, phone number, caller ID, call waiting, l

Alti-IP 600H Manual 35 Soft Keys 1-1010 soft keys can be configured as a BLF (Busy Lamp Field) key, an AltiServ feature code, a speed dial key, Direct

Alti-IP 600H Manual 4Note: * indicates a normal operating mode key feature, which is only available after registering the Alti-IP 600H with the phone

Alti-IP 600H Manual 5• Headset port support• Call Record

Alti-IP 600H Manual 6

Alti-IP 600H Manual 7CHAPTER 2System & Network RequirementsSystem Requirements• AltiWare OE 4.5A or higherNote: A lower version of AltiWare may ca

Alti-IP 600H Manual 8AltiGen IP Phone ServiceAltiGen IP Phone Service is installed together with AltiServ, runs on the same system as AltiServ, and c

Alti-IP 600H Manual 9CHAPTER 3InstallationThese steps describe procedures for installing and configuring the Alti-IP 600H locally — through manual set

WARNING!Toll fraud is committed when individuals unlawfully gain access to customer telecommunication systems. This is a criminal offense. Currently,

Alti-IP 600H Manual 10This opens the AltiGen IP Phone Configuration window where, after setting up an IP extension, you can set the following paramet

Alti-IP 600H Manual 11After creating the IP extensions, you can set the following parameters:Parameter DescriptionSoft Key 1 - 10Corresponds to the 10

Alti-IP 600H Manual 12Soft Key 1 - 10 (cont.)• Call Record - when selected, the IP phone user can start and/or stop voice recording on demand. In the

Alti-IP 600H Manual 13Notes:• IMPORTANT! Please note that the configuration in AltiWare will override the Alti-IP 600H phone’s local configuration aft

Alti-IP 600H Manual 14• IMPORTANT! When updating the Alti-IP 600H phone’s firmware, it is recommended that administrators perform any updates after n

Alti-IP 600H Manual 15• IP subnet mask• Default gateway IP address4. Configuring the AltiWare IP SettingsIf you are using Gatekeeper Auto Discovery, y

Alti-IP 600H Manual 16Plug and Play SetupThe steps for plug and play setup will vary depending on whether or not the Alti-IP 600H Phone has been star

Alti-IP 600H Manual 17If the phone successfully passes through these stages, the phone shows the time and extension in the LCD screen and is now in no

Alti-IP 600H Manual 18Remote InstallationTo install the Alti-IP 600H at a remote location, using a DSL connection with or without a router hub:1. Che

Alti-IP 600H Manual 19If the phone successfully passes through these stages, the phone shows the time and extension in the LCD screen and is now in no

Alti-IP 600H Manual iContentsContents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iWarranty . . . . . . .

Alti-IP 600H Manual 20• LED 2 light on = network failed• LED 3 light on = DHCP failed• LED 4 light on = attached IP address failedIf the phone succes

Alti-IP 600H Manual 211. Press * * 6, then the ENTER button.2. Scroll to the program key to configure.3. Enter the appropriate digits for the speed di

Alti-IP 600H Manual 22Operation Notes• When using #26 and #27 to log out/in, the Alti-IP 600H must be onhook. Using the speaker button to use #26 or

Alti-IP 600H Manual 23CHAPTER 4Configuring Phone SettingsA set of phone related parameters — system settings and network settings — can be configured

Alti-IP 600H Manual 24Network SettingsCurrent AltiWareSystem>Current AW Displays the current AltiWare server’s IP address assigned to the phoneHou

Alti-IP 600H Manual 25Modifying DHCP SettingsDynamic Host Configuration Protocol (DHCP) automatically assigns IP addresses to devices when they are co

Alti-IP 600H Manual 26Disabling DHCPIf you do not use DHCP in your network, you can disable DHCP before manually assigning an IP address to the Alti-

Alti-IP 600H Manual 27Assigning a TFTP ServerThe default TFTP Server is set to 0.0.0.0.To assign the TFTP server, use the following steps:1. Press * *

Alti-IP 600H Manual 28To update the phone firmware directly from the Alti-IP 600H Phone: 1. Press * * 7, then press the ENTER button to access the Co

Alti-IP 600H Manual 29Configuring NATNAT (Network Address Translation) is the translation of an IP address used within one network to a different IP a

Alti-IP 600H Manual iiRestoring Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Rebooting the Alti-IP 600H . . . .

Alti-IP 600H Manual 301. Press * * 6 ENTER.2. Scroll to SELECT RING and press ENTER or (FORWARD key).3. Scroll to desired ring tone (0-2), or press

Alti-IP 600H Manual 31• FWD - forwardingNote: The area is blank if the agent is in any other state. Figure 5. Alti-IP 600H Workgroup Display exampleIn

Alti-IP 600H Manual 32

Alti-IP 600H Manual 33CHAPTER 5Phone FunctionsThe Alti-IP 600H provides a broad range of call handling and dialing features directly on the phone and

Alti-IP 600H Manual 34Call Record Allows this key to be used for on-demand recording.• From AltiAdmin/ACM Admin, go to AltiGen IP Phone Configuration

Alti-IP 600H Manual 35Flash Signals PBX that special instructions will follow.• By default, the lower left Soft Key is set up as FLASH. This can be re

Alti-IP 600H Manual 36Line Park A parked call line appearance can be assigned as a programmable “Parked Call Line” button by the administrator. When

Alti-IP 600H Manual 37Ring Tones Select from one of three ring tones.• Press * * 6 ENTER, scroll to SELECT RING, and select from 0 - 2.Soft Keys 1 - 1

Alti-IP 600H Manual 38

Alti-IP 600H Manual 39Appendix ASpecificationsNetwork Protocols• H.323, RTP, RTCP, TFTP, TCP, UDP, DHCP, DNS, ARP, ICMP, TelnetCall Control Protocols

Alti-IP 600H Manual iiiAlti-IP 600H/600PH Running Messages . . . . . . . . . . . . . . . . . . 43IP Phone Boot Messages . . . . . . . . . . . . . . .

Firewall Considerations40 Alti-IP 600H ManualFirewall ConsiderationsIf using a firewall in the AltiWare environment, the following network ports are u

Appendix AAlti-IP 600H Manual 41contact AltiGen Technical Support.Problem/Symptom SolutionAltiWare is unreachable.• Check to make sure the AltiWare I

Troubleshooting42 Alti-IP 600H ManualOne way connection. • Make sure firewall setting has all the TCP/UDP ports required by AltiWare opened.• If NAT i

Appendix AAlti-IP 600H Manual 43LCD MessagesLocal Menu Configuration MessagesThe following messages may be displayed in the LCD when accessing Menu C

LCD Messages44 Alti-IP 600H ManualAW UNREACHABLE! Failed to connect to the AltiGen phone server. The user is trying to register the IP phone with an i

Appendix AAlti-IP 600H Manual 45IP Phone Boot MessagesThe following messages may be displayed in the LCD when booting the Alti-IP 600H/600PH:User Ref

User Reference46 Alti-IP 600H ManualConference* During a call:1) Press CONF button (this automatically selects a new line and places the other party o

Appendix AAlti-IP 600H Manual 47Configuration Menu*1) Press * * 7, then ENTER button.2) Use the navigation buttons to select configuration menu.• /

User Reference48 Alti-IP 600H ManualRedial Phone is onhook1) Press REDIAL button.2) Use / to scroll to the desired entry. ( scrolls to previous ent

Appendix AAlti-IP 600H Manual 49* * Feature Codes* * 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . Restore default settings (when user is i

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User Reference50 Alti-IP 600H Manual#29 <ext> . . . . . . . . . . . . . . . . . . . . . . Individual Call Pickup (a specific station)#30 . . .

Alti-IP 600H Manual 51GlossaryA Alti-IP 600H/600PH - AltiGen’s H.323-compliant, business telephone that provides voice communication over an IP netwo

52 Alti-IP 600H ManualEextension number - an arbitrary number of two to five digits that matches a station to a particular user.FFirewall - a set of r

Alti-IP 600H Manual 53Kkeyboard - system interface for communication. A group of numeric keys, alphabetic keys, or function keys used for entering in

54 Alti-IP 600H ManualOne Number Access - a feature of AltiWare that allows users to create a list of phone numbers that the system can use to track u

Alti-IP 600H Manual 55subnet mask - the method used for splitting IP networks into a series of subgroups, or subnets. The mask is a binary pattern th

56 Alti-IP 600H Manualworkgroup pilot number - an extension designated to a workgroup that is not associated with a physical port and may consist of u

IndexAlti-IP 600H Manual 57IndexAactivating IP extension 15active logon while another handset is already logged on 20activity display 31additional fe

Index58 Alti-IP 600H Manual Hhardware components 4headset key 12headset port support 21, 31HOLD button 4IICMP 39ICOM button 4installation 9IP extensio

IndexAlti-IP 600H Manual 59TFTP Server 24time display 13UUDP 39updating phone firmware 27using DSL 18Vverifying phone startup process 19version infor

Alti-IP 600HManual vWarrantyWhat The Warranty CoversAltiGen Communications warrants its hardware products to be free from defects in material and wor

vi Alti-IP 600HManual1. Take or ship the product (shipment prepaid) to your AltiGen distributor or to AltiGen Communications, Inc.All materials being

Alti-IP 600H Manual viiPreface: About This ManualThis document provides the required steps to get the Alti-IP 600H phone up and running on a Voice ov